Frequently
Asked Questions About Selvatica Canopy Expedition
Questions
about hotel pickup
Questions about the tour
Questions about reservations and cancellations
Questions
about hotel pickup
Is this tour available from
Cancun hotels?
Yes there is pickup at all Cancun hotels. We will send you
the exact time of the pickup at your hotel when you reserve.
Which hotels in
the Riviera Maya have pickup, and is there a transportation
fee?
We pickup directly in the hotel lobby for all hotels between
Cancun and the entrance to Playa del Carmen and there is no
extra charge.
In Playa del Carmen all pick ups are at the Plaza Playacar
or in front of the Playacar Palace Hotel – again –
no extra charge. A map will be sent with your tour voucher
showing you how to get to these pickup points.
When your tour pickup is at a hotel South of Playa del Carmen
then we will pick you up in your hotel lobby of your hotel
from Playa del Carmen South to the Barcelo Maya Beach Hotel.
Hotels South of the Barcelo Maya Beach, have pickup
up only for the 10:30 AM hour include: Club Maeva,
Dorado Seaside Suites, Palladium Kantenah, Colonial, White
Sands, Akumal Caribe, Akumal Beach Resort, Gran Sirenis, Bahia
Principe (Coba, Tulum, Playa), and all hotels in Tulum. The
pickup at these hotels is between 7:55 AM and 8:05 AM.
What
time do we get back to our hotel?
You will be returned to your hotel approximately 5 hours after
your pickup.
Do
you have pickup at the Calica Cruise ship dock?
Yes we can pick you up and return you to the Calica Cruise
Ship dock.
Do
you have group pick up?
Yes, you tell us the size of your group and we will arrange
transportation for your group from any location in Cancun
and the Riviera Maya.
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Questions
about the tour
What should I bring on the tour?
Light clothing is recommended. Also bring sunglasses and your
bathing suit for your swim in the cenote and a towel if you
want too.
How high are the
zip lines on this tour?
The zip lines on this tour are about 49 feet or 15 meters
above the ground.
Please remember that as you zip along you will get lower to
the ground as you are gravity driven.
What is the maximum
weight to do the Zip line?
The maximum weight limit for the Zip line is 150 kilos or
330 pounds.
How old does a child
need to be to go alone and not be tethered to a guide?
Children must be 8 to go alone and un-accompanied by a guide.
Do I need extra
cash?
You only need extra cash for extra refreshments and souvenirs.
How many guides
are there?
Every tour departs with two guides. One in front of the group
and one at the tail end of the group. On groups of 14 or more
there are 3 guides for the security and comfort of the clients.
Is there food?
Yes, a light lunch is served.
How high are the
zip lines above the jungle floor?
You will be on the zip lines approximately 15 to 20 feet (5
to 7 meters) above the jungle floor.
Will we see wild
animals?
Yes with luck you will see jungle birds including parrots,
spider monkeys, white tailed deer and other local jungle animals.
Must I ride the
mountain bikes?
If you have no interest in the mountain bikes which you will
ride over flat terrain, as the entire Yucatan peninsula is
flat, then you will transported to the next activity in a
vehicle.
Also parents with small children may desire to travel by vehicle
and not on the mountain bikes.
What is the terrain
like where we ride the bikes?
The entire Yucatan peninsula is flat and you will not be experiencing
any mountains.
You will generally be on roads and on some mountain paths
but conditions will generally be good. Have no fear if you
not an experienced mountain biker or if you have not ridden
a bike in a number of years.
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Questions
about Reservations and Cancellations
What happens once
I reserve?
Once you send in a reservation with your credit card we will
charge your card the amount of the tour. Then we will send
you a coupon which you will print and bring with you to be
given to the driver at the time of pickup. The coupon is your
proof of purchase and will have a unique confirmation number
and coupon number on it and an emergency phone number to call
if something goes wrong.
What is your cancellation policy?
You can cancel any tour up to 24 hours before departure and
only pay a 5% administrative processing fee. If the trip is
cancelled because the port is closed or due to bad weather
then you will receive a 100% refund. Please remember we do
not accept cancellations from anyone but the person that made
the reservation. This is to protect you.
What if I want to change the date of the trip?
No problem, we will gladly move any trip for you to a different
day, space permitting, as long as you give us a minimum of
24 hours notice. There is no fee for changes.
Is it possible to make my reservation when I get
to Cancun?
Yes. We do recommend you make all your tour your reservations
as far in advance as possible so that you are sure to what
you want, when you want it. During the high season from January
to August there are many times we have no availability 2-3
days in advance.
To reserve once you arrive in Cancun call us at 898-4312 or
if you are outside Cancun call us at 01-998-898-4312. If you
have a U.S. cell phone you may call 1-800-860-5917.
We now have more
people that want to go. What do we do?
To reserve space for more people once you arrive in Cancun
call us at 898-4312 or if you are outside Cancun call us at
01-998-898-4312. If you have a U.S. cell phone, or are still
in the states, you may call 1-800-860-5917. We will do our
best to accommodate your other guests. Space permitting, no
problem, or we will make recommendations of another day when
we can accommodate all your guests.
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Part
of the CancunVista "Adventure Tour Series." See the
jungle from above and feel the rush of adrenaline as you fly
though the air from tree to tree on the over 2 miles of Zip
lines strung through the Yucatan about 1 hour from Cancun. Truly
an “extreme adventure” and a tour you will not soon
forget.
Adventure
1 – Upon arrival you will be given a locker
to safeguard you personal belongings and the on to class for
instructions in the use of harnesses and how to navigate safely
the 2 miles of Zip Lines in the trees. The Costa Rican born
and trained instructors will insure that your equipment is
properly fitted and adjusted as your safety and security are
number one.
Adventure
2 – Now it is down from the tops of the trees
and onto a mountain bike for a 1 mile ride through the Mayan
Jungle enjoying the vegetation and wildlife from a different
perspective than on Adventure 1. 
