Frequently
Asked Questions about the Shark Encounter and Shopping
Day – (while staying in Riviera
Maya)
Questions about
transportation
Questions about the Dolphin activity
Questions about
Reservations and cancellations
Questions about arriving by cruise
ship
How do I get from my hotel in
Cancun to the Dolphin encounter area?
When you reserve we will send you map and you may
either travel by bus or by cab to the area. If you do
not speak Spanish do not worry as every cab driver knows
where to take you or you can just hand him the map and
“X” marks the spot.
How do I get from my hotel in
the Riviera Maya to the dolphin swim area?
We DO NOT have hotel pick up for the Dolphin Encounter.
We can arrange a private transfer if you like just ask.
I have people who want to go
and watch and others want to do the Dolphin Activity.
Can spectators go and watch and how much does it cost?
Yes they can go. We have a program where for each
paid dolphin activity you are allowed one person to
accompany you for free.
What must additional people
pay if they want to watch the dolphin activity?
They must pay the $13 entrance price to the Interactive
Aquarium To reserve for the Interactive Aquarium please
click
here.
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Must I be a good swimmer?
No you do not need to know how to swim. You will
be on platform only waist deep in the water.
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How do I know you have
space available?
While this is one of the most popular activities in
Cancun if you reserve 7 to 10 days in advance you have
a 99% chance we have space for you. We recommend you
send in your reservation, complete with your credit
card information, and if space is not available we will
call or email you with when space is available. So be
sure to include your phone number on your reservation
form.
Is it possible to make a
reservation when I get to the area?
We do recommend you make your reservations as far in
advance as possible so that you are sure to get the
trip when you want to go. During the high season from
January to August there are many times we have no space
available 2-3 days in advance. To make your reservation
once you arrive in Cancun call us at 898-4312 or if
you are outside Cancun in the Riviera Maya call us at
01-998-898-4312, and from the states 1-800-860-5917.
What is your cancellation
policy?
You can cancel any trip up to 24 hours before departure
and only pay a 5% administrative processing fee. If
the trip is cancelled because the port is closed by
the port captain due to weather then you will receive
a 100% refund. Click
Here! To see all Cancellation and Change Policy.
Is the pricing on the website
correct?
Yes. The prices are accurate and complete meaning that
there are no additional charges. Our guarantee is that
you will not pay more than that published price on our
website.
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I send in a reservation
with my credit card and what happens?
Once you send a reservation we confirm that there is
space available. Then we charge your card. We then put
the confirmation number on a coupon or voucher and send
it to you in an email. You print it and that is your
paid receipt for the tour. You present the coupon at
check in.
What happens if there is
no space in the day or time I want?
If there is no space for the day and time you want we
will not charge your card. We will call or email you
immediately and make a recommendation as to when you
may be able to do the event.
Should I send in my credit
card with the reservation?
Yes because you have a much better chance of getting
the tour the less time that goes by before the departure.
If there is no space available we will not charge your
credit card but advise when the tour is available closest
to the date you want. If you send in a reservation form
without a credit card number inquiring about availability
then we respond, simply more time passes giving the
tour more time to fill up. Again once you are ready
to reserve it is best to send your reservation with
a credit card. Please remember no reservation is made
until we have payment via your credit card or by other
means.
How can I check the status
of my reservation?
It is our objective that you know what is happening
with your reservation. We will send you an update if
we are going to be than 48 hours getting you a response.
If 48 hours has gone by and you have gotten no update
or coupon please call 1-800-860-5917 from the USA and
Canada or +52-998-898-4312 from the rest of the world.
If you are already in Cancun our local number is 898-4312
and if you are outside Cancun dial 01-998-898-4312.
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We are arriving by cruise
ship will we be able to take this tour?
If you are arriving to Calica click
here for the Royal Dolphin Swim in Puerto Aventuras.
If you are arriving to Calica click
here for the Dolphin Encounter in Puerto Aventuras.
If you are arriving to Playa del Carmen click
here for the Royal Dolphin Swim in Puerto Aventuras.
If you are arriving to Playa del Carmen click
here for the Dolphin Encounter in Puerto Aventuras.
If you are arriving to Cozumel click
here for the Royal Dolphin Swim in Cozumel.
If you are arriving to Cozumel click
here for the Dolphin Encounter in Cozumel.
If you are arriving to Cancun then this page is for
you. You can do the swim but please check closely the
itinerary of your ship and make sure you have enough
time.
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