Frequently Asked Questions about the Chichen Itza Tour

Questions about the hotel pickup
Questions about reservations and cancellations
Questions about the tour
Questions about arriving by cruise ship

Questions about the hotel pickup

From what hotels do you pickup in Puerto Aventuras?
We pick up from all the hotels in the Puerto Aventuras and the Riviera Maya all the way from Cancun to Tulum. When you reserve and send us your hotel’s name we will send you the pickup time in the lobby of your hotel.

How do I take this tour from Riviera Maya?
Please click here to see the tour information when you are departing from Riviera Maya.

How do I take this tour from Playa del Carmen?
Please click here to see the tour information when you are departing from Playa del Carmen.

How do I take this tour from Cancun?
Please click here see the tour information when you are departing Cancun.

How do I take this tour from Isla Mujeres?
Please click here see the tour information when you are departing Cancun.
You will need to take the ferry to Puerto Juarez for a 7:15 AM pick up.

How do I take this tour from Cozumel?
Please click here to see the tour information when you are departing from Cozumel.

How do I know you have space available?
If you reserve 7 to 10 days in advance you have a 100% chance we have space for you. We recommend you send in your reservation, complete with your credit card information, and if space is not available we will call or email you with when space is available. So be sure to include your phone number on your reservation form.

Is it possible to make a reservation when I get to Cancun?
We do recommend you make your reservations as far in advance as possible so that you are sure to get the trip when you want to go. During the high season from January to August there are many times we have no space available 2-3 days in advance. To make your reservation once you arrive in Cancun call us at 898-4312 or if you are outside Cancun call us at 01-998-898-4312, and from the states 1-800-860-5917.

What is your cancellation policy?
You can cancel any trip or tour up to 24 hours before departure and only pay a 5% administrative processing fee. If the trip or tour is cancelled by the operator you will receive a 100% refund or we will reschedule at your request. Click Here to see all Cancellation and Change Policy.

Is the pricing on the website correct?
Yes. The prices are accurate and complete meaning that there are no additional charges. Our guarantee is that you will not pay more than that published price on our website. At the end of the tour a tip is optional and is generally 10% - 15% of the price depending on how much you like the tour and the service provided.

I send in a reservation with my credit card and what happens?
Once you send a reservation we confirm that there is space available. Then we charge your card. We then put the confirmation number on a coupon or voucher and send it to you in an email. You print it and that is your paid receipt for the tour. You present the coupon at check in.

Should I send in my credit card with the reservation?
Yes because you have a much better chance of getting the tour the less time that goes by before the departure. If there is no space available we will not charge your credit card but advise when the tour is available closest to the date you want. If you send in a reservation form without a credit card number inquiring about availability then we respond, simply more time passes giving the tour more time to fill up. Again once you are ready to reserve it is best to send your reservation with a credit card. Please remember no reservation is made until we have payment via your credit card or by other means.

How can I check the status of my reservation?
It is our objective that you know what is happening with your reservation. We will send you an update if we are going to be than 48 hours getting you a response. If 48 hours has gone by and you have gotten no update or coupon please call 1-800-860-5917 from the USA and Canada or +52-998-898-4312 from the rest of the world. If you are already in Cancun our local number is 898-4312 and if you are outside Cancun dial 01-998-898-4312.

What is the difference between the deluxe and the regular Chichen Itza tour?
The deluxe tour is on a bus with a bathroom and newspapers and magazines and a continental breakfast.
The regular tour is on a bus with air conditioning but no bathroom and no newspapers, magazines or continental breakfast.

How far in advance should the tour be booked?
When you know your vacation schedule we recommend you make your tour reservations. This tour we recommend you reserve one week in advance.

Can I reserve when I arrive in the Riviera Maya or Puerto Aventuras?
Yes just call 01-998-898-4312 from your Riviera Maya or Puerto Aventuras hotel. We do recommend that you reserve in advance so that you get what you want when you want. For this tour we recommend your reserve 1 week or more in advance however we will do our best to accommodate your schedule..

What is your refund policy in the event I must cancel?
You may change any tour 24 hours or more before the departure time and incur no penalty. You may cancel any tour up to 24 hours before departure time and only be charged a 5% credit card charging fee. Tours canceled due to weather or by the tour operator get a 100% refund.

How many people are on the bus?
The buses hold a maximum of 53 people.

Does the bus have a washroom?
The buses on the Chichen Itza Plus tour do have restrooms. The buses on the Chichen Itza Regular tour do not have restrooms.

Do we get to swim at the Ik Kil cenote or sinkhole?
Yes. So bring your suit and a towel. Your time is limited (45 minutes) but it is a great refreshing place to cool.

Can I climb to the top of the large pyramid in Chichen Itza?
The large pyramid in Chichen Itza is called “El Castillo” or “The Castle,” and NO you are no longer allowed to climb it. There is a safety issue as so many people have climbed the pyramid that the steps have been worn extremely smooth. So in the interest of safety – since the steps are extremely steep and extremely smooth – you will not be allowed to climb to the top.

Do you have group discounts?
Yes. Groups begin with a few as 10 people so please ask.

How is your tour better than all the other tours you find on the internet?
While Chichen Itza is the same regardless of the tour you take, we pride ourselves on excellent service and experienced guides that will make every effort to make your tour enjoyable.

What is on the buffet lunch ?
The lunch includes salads, breads, and Yucatan regional dishes of chicken and pork.

We are arriving by cruise ship in Cancun. Will we be able to take this tour?
Please check the arrival time and departure time of your ship. With that information you will be able decide if this tour is for you. If the answer is “no” please allow us to make other tour recommendations which will fit your time schedule.

We are arriving by cruise ship in Playa del Carmen - Calica. Will we be able to take this tour?
Please check the arrival time and departure time of your ship. With that information you will be able decide if this tour is for you. If the answer is “no” please allow us to make other tour recommendations which will fit your time schedule.

We are arriving by cruise ship in Cozumel. Will we be able to take this tour?
Please check the arrival time and departure time of your ship. With that information you will be able decide if this tour is for you. If the answer is “no” please allow us to make other tour recommendations which will fit your time schedule.

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