Frequently asked Questions about the Mayan Catamaran Sailing Adventures

QUESTIONS ABOUT THE DEPARTURE
QUESTIONS ABOUT ARRIVING BY CRUISE SHIP
QUESTIONS ABOUT THE TOUR
QUESTIONS ABOUT RESERVATIONS AND CANCELLATIONS

Where is the departure point?
The departure point is located in Puerto Aventuras south of Playa del Carmen about 15 minutes.If you do not select the hotel pickup option then when you reserve we will send you a map.

Can you accommodate groups?
Yes we can accommodate groups up to 50 people maximum.

Do you have an English speaking crew?
Yes, our crew speaks English, sufficient to help you get what you want. Language differences will not be a problem.

We are arriving by cruise ship. How do we take the tour?
You will need to verify your ship's schedule and see if you can make the departure time be returned to ship in time for the ship's departure.If you are arriving at "Calica” Cruise ship dock or arriving at "Playa del Carmen" there is a good chance you can do this tour. If you are arriving to Cozumel this tour is not available to you – see below.

Cruise ship passenger – ALERT-
Please verify the arrival time and departure time of your ship and make sure those times quoted are CENTRAL TIME. If your ship departed from Houston you will have no time difference problem. If your ship departed from Miami MAKE SURE THE TIMES QUOTED IN THE ITINERARY IS CENTRAL TIME OR YOU WILLNEED TO ADJUST THE TIMES AND MAKE THEM CENTRAL TIME. CRUISE SHIPS OFTEN QUOTE ITINERARY TIMES BASED ON THE PORT OF DEPARTURE. If you departed from Miami verify the itinerary times because your arrival and departure times to Cozumel may be 1 hour earlier than you think.

How do I know you have space available?
If you reserve 7 to 10 days in advance you have a 99% chance we have space for you. We recommend you send in your reservation, complete with your credit card information, and if space is not available we will call or email you with when space is available. So be sure to include your phone number on your reservation form.

Is it possible to make a reservation when I get to the Riviera Maya?
We do recommend you make your reservations as far in advance as possible so that you are sure to get the trip when you want to go. During the high season from January to August there are many times we have no space available 2-3 days in advance. For this tour you must make a reservation at least 24 hours in advance.To make your reservation once you arrive in the area call us at 01-998-898-4312, and from the states 1-800-860-5917.

What is your cancellation policy?
You can cancel any trip up to 24 hours before departure and only pay a 5% administrative processing fee. If the trip is cancelled because the port is closed by the port captain due to weather then you will receive a 100% refund. Click Here to see all Cancellation and Change Policy.

What if my ship does not dock, do I get a refund?
Yes if your ship does not dock you will receive a 100% refund.

What if my ship arrives late to and I am unable to go?
If you ship arrives late and you miss the departure time it will be considered a “no show” and no refund will be given. If you know that is going to happen we recommend you call us 24 hours in advance and cancels the trip and you will pay only a 5% administrative fee. Generally you will know well in advance if the ship is to dock late please check the postings aboard the ship. You can call us or email us from the ship at 1-800-860-5917 or here in Cancun at +52-998-898-4312 email information@cancunvista.com.

Is the pricing on the website correct?
Yes. The prices are accurate and “complete” meaning that there are no additional or “hidden” charges. Our guarantee is that you will not pay more than the published price on our website. At the end of the tour a tip is optional and is generally 10% - 20% of the price depending on how much you like the tour and the service provided by your crew.

I send in a reservation with my credit card and what happens?
Once you send a reservation we confirm that there is space available. Then we charge your card. We then put the confirmation number and other important information on a coupon or voucher and send it to you in an email. You print it and that is your paid receipt for the tour.You present the coupon at check in for the tour.

Should I send in my credit card with the reservation?
Yes because you have a much better chance of getting the tour the less time that goes by before the departure. If there is no space available we will not charge your credit card but advise when the tour is available closest to the date you want. If you send in a reservation form without a credit card number inquiring about availability then we respond, simply more time passes giving the tour more time to fill up. Again once you are ready to reserve it is best to send your reservation with a credit card. Please remember no reservation is made until we have payment via your credit card or by other means.

How can I check the status of my reservation?
It is our objective that you know what is happening with your reservation. We will send you an update if we are going to be than 48 hours getting you a response. If 48 hours has gone by and you have gotten no update or coupon please call 1-800-860-5917 from the USA and Canada or +52-998-898-4312 from the rest of the world. If you are already in the area our local number is 01-998-898-4312.

I have my own snorkel gear, can I bring it?
Absolutely, we have snorkel gear available but feel free to bring your own gear.

The “Boom Net” will be deployed for your
entertainment.What is that?
On this page the fourth picture from the top shows the “Boom Net” in operation.The “Boon Net” is a cargo-style net that is dragged in the water behind the boat.You will get the chance to climb down on the “Boom Net” and get dragged through the Caribbean Sea as the Catamaran sails back to port.It is refreshing, fun and safe.And yes, you will be required to wear a life jacket.

Is food served on board?
The only food is platters of fruit and guacamole and chips.

Is there shade on board the boat?
Yes there is plenty of shade for those that don’t want a lot of sun.

Is there a place to “lay out” and get suntan?
Yes there is plenty of room to lie on the deck and get all the “rays” you want.

Will I get seasick?
The “Fat Cat” is a huge boat (50 foot) Catamaran.Since it is a catamaran it is very stable. However seasickness depends on the individual and the conditions of the sea the day you go. We recommend that if you do not know if you get seasick that you take a commercial motion sickness medication; or use the wrist bands, patches that go behind the ear or take Ginger pills available at the local health food store.