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Frequently asked Questions
about the Jungle Crossing "Nohoch"
QUESTIONS
ABOUT THE HOTEL PICKUP
QUESTIONS ABOUT THE TOUR
QUESTIONS ABOUT RESERVATIONS AND CANCELLATIONS
QUESTIONS ABOUT ARRIVING BY CRUISE SHIP
| QUESTIONS ABOUT
THE HOTEL PICKUP |
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Is this tour available from the
Riviera Maya and Playa del Carmen hotels?
Yes there is pickup at all Riviera Maya and Playa
del Carmen hotels. We will send you the exact time of the
pickup at your hotel (or a central meeting point close to
your hotel) when you reserve.
Is this tour available from the
Cancun and do you have hotel pickup?
If you are staying in the Cancun please click
here for the Mayan Canopy Tour.
If you are staying in the Cancun please click
here for the Mayan Encounter Coba Chimuch.
If you are staying in the Cancun please click
here for the Jungle Crossing Nohouch.
What time do we get back to our
hotel?
You will be returned to your hotel between 4 and
5 PM.
Do you have group pick up?
Yes, you tell us the size of your group and we will arrange
transportation for your group from any location in Cancun
and the Riviera Maya including Playa del Carmen and Puerto
Aventuras.
What should I bring on the tour?
Light clothing is recommended. Also bring sunglasses and your
bathing suit for your swim in the cenote and a towel if you
want too.
Do I need extra cash?
You only need extra cash for extra refreshments and souvenirs.
How many guides are there?
Every tour departs with two guides. One in front of the group
and one at the tail end of the group. On groups of 14 or more
there are 3 guides for the security and comfort of the clients.
Is there food?
Yes, a snack is served and of course there is plenty of water
available.
Will we see wild animals?
Yes with luck you will see jungle birds including parrots,
spider monkeys, white tailed deer and other local jungle animals.
Must I do all activities?
If you have no interest in any of the activities, then that
activity may be skipped.
Are the activities strenuous?
Some of the activities are more strenuous than others. Some
will get your adrenaline flowing. If you are not a very active
person you may want to watch as others do some of the activities
first – then decide if that particular activity is for
you. However as a general rule, if you have no physical impairments
you will do just fine.
| QUESTIONS ABOUT
RESERVATIONS AND CANCELLATIONS |
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What happens once I reserve?
Once you send in a reservation with your credit card
we will charge your card the amount of the tour. Then we will
send you a coupon which you will print and bring with you
to be given to the driver at the time of pickup. The coupon
is your proof of purchase and will have a unique confirmation
number and coupon number on it and an emergency phone number
to call if something goes wrong.
What is your cancellation policy?
You can cancel any tour up to 24 hours before departure
and only pay a 5% administrative processing fee. If the trip
is cancelled because the port is closed or due to bad weather
then you will receive a 100% refund. Please remember we do
not accept cancellations from anyone but the person that made
the reservation. This is to protect you. Click
Here! To see all Cancellation and Change Policy.
What if I want to change the date
of the trip?
No problem, we will gladly move any trip for you
to a different day, space permitting, as long as you give
us a minimum of 24 hours notice. There is no fee for changes.
Is it possible to make my reservation
when I get to Playa del Carmen or the Riviera Maya?
Yes. We do recommend you make all your tour your
reservations as far in advance as possible so that you are
sure to what you want, when you want it. During the high season
from January to August there are many times we have no availability
2-3 days in advance.
To reserve once you arrive in Cancun call us at 898-4312 or
if you are outside in Playa del Carmen or the Riviera Maya
call us at 01-998-898-4312. If you have a U.S. cell phone
you may call 1-800-860-5917.
We now have more people that want
to go. What do we do?
To reserve space for more people once you arrive
in the Riviera Maya call us at 01-998-898-4312 or if you in
Cancun call us at 898-4312. If you have a U.S. cell phone,
or are still in the states, you may call 1-800-860-5917. We
will do our best to accommodate your other guests. Space permitting,
no problem, or we will make recommendations of another day
when we can accommodate all your guests.
| QUESTIONS ABOUT
ARRIVING BY CRUISE SHIP |
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We are arriving by cruise ship,
can we take this tour?
As a rule this tour will not fit you schedule.
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