Frequently
Asked Questions about the Shark Encounter and Shopping
Day – (while staying in The Riviera
Maya)
Questions
about transportation
Questions about the Shark Encounter
activity
Questions about
Reservations and cancellations
Questions about arriving by cruise ship
How do I get from my hotel in
the Riviera Maya to the shark area?
We have hotel pick up for the Shark Encounter and
Shopping Day. We will send you pick up times when you
reserve, just be sure to send us your hotel in the Riviera
Maya.
I have people who want to go and
watch and others want to do the activity. Can spectators
go and watch and how much does it cost?
Yes they can go. We have a program where for each
paid activity you are allowed one person to accompany
you for free. They get free transportation and get to
view your activity. There is cost of $13 for entrance
to the aquarium. To reserve tickets for entrance only
to the aquarium click
here to see what is included and to reserve.
What must additional people pay
if they want to watch the Shark Encounter activity?
As mentioned above the first person to accompany you
gets free transportation. Additional people must pay $10
for the transportation and $10 to watch the activity.
They may consider the $13 entrance price to the Interactive
Aquarium as they then get the benefit of viewing the Interactive
Aquarium. To reserve for the Interactive Aquarium please
click
here.
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Can people that are not doing
the Shark Encounter watch?
Yes. There is a spectator area for people to watch
the participants in the shark cage.
Where does actual activity take place?
In a beautiful huge shark tank in the Interactive
Aquarium. The Interactive Aquarium has a restaurant and
bar as well as some great shopping attached and some great
aquarium attractions.
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For Frequently Asked Questions click here
How do I know you have space
available?
While this is one of the most popular activities in Cancun
if you reserve 7 to 10 days in advance you have a 99%
chance we have space for you. We recommend you send in
your reservation, complete with your credit card information,
and if space is not available we will call or email you
with when space is available. So be sure to include your
phone number on your reservation form.
Is it possible to make a reservation
when I get to the area?
We do recommend you make your reservations as far in advance
as possible so that you are sure to get the trip when
you want to go. During the high season from January to
August there are many times we have no space available
2-3 days in advance. To make your reservation once you
arrive in Cancun call us at 898-4312 or if you are outside
Cancun in the Riviera Maya call us at 01-998-898-4312,
and from the states 1-800-860-5917.
What is your cancellation
policy?
You can cancel any trip up to 24 hours before departure
and only pay a 5% administrative processing fee. If the
trip is cancelled because the port is closed by the port
captain due to weather then you will receive a 100% refund.
Click
Here! To see all Cancellation and Change Policy.
Is the pricing on the website
correct?
Yes. The prices are accurate and complete meaning that
there are no additional charges. Our guarantee is that
you will not pay more than that published price on our
website.
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I send in a reservation with
my credit card and what happens?
Once you send a reservation we confirm that there is space
available. Then we charge your card. We then put the confirmation
number on a coupon or voucher and send it to you in an
email. You print it and that is your paid receipt for
the tour. You present the coupon at check in.
What happens if there is no
space in the day or time I want?
If there is no space for the day and time you want we
will not charge your card. We will call or email you immediately
and make a recommendation as to when you may be able to
do the event.
Should I send in my credit
card with the reservation?
Yes because you have a much better chance of getting the
tour the less time that goes by before the departure.
If there is no space available we will not charge your
credit card but advise when the tour is available closest
to the date you want. If you send in a reservation form
without a credit card number inquiring about availability
then we respond, simply more time passes giving the tour
more time to fill up. Again once you are ready to reserve
it is best to send your reservation with a credit card.
Please remember no reservation is made until we have payment
via your credit card or by other means.
How can I check the status
of my reservation?
It is our objective that you know what is happening with
your reservation. We will send you an update if we are
going to be than 48 hours getting you a response. If 48
hours has gone by and you have gotten no update or coupon
please call 1-800-860-5917 from the USA and Canada or
+52-998-898-4312 from the rest of the world. If you are
already in Cancun our local number is 898-4312 and if
you are outside Cancun dial 01-998-898-4312.
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We are arriving by cruise
ship will we be able to take this tour?
If you are arriving to Calica this tour will not normally
work for you.
If you are arriving to Playa del Carmen this tour will
not normally work for you.
If you are arriving to Cozumel this tour will not work
for you.
If you are arriving to Cancun click here to go the page
for this activity for the Cancun area.
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