FREQUENTLY ASKED QUESTIONS FOR THE COZUMEL HORSEBACK RIDING TOUR
QUESTIONS ABOUT THE GETTING THERE
QUESTIONS ABOUT THE TOUR OR ACTIVITY
QUESTIONS ABOUT RESERVATIONS AND CANCELLATIONS
QUESTIONS ABOUT ARRIVING BY CRUISE SHIP
QUESTION ABOUT GETTING
THERE
We are coming in on a cruise ship how do we get to the departure
point?
Please take a taxi to Palmitas Ranch located
at the south end of the island across from the Maohi
Cocom Beach Club. Every cab driver knows how to get
there so do not worry.
How much does a taxi cost from the Cruise Ship areas?
Generally a taxi will cost about $12 to $15 for up to 4 people.
How do I take this tour from Cancun?
This tour departs from Cozumel, so you must get from
Cancun to Cozumel.
First take a cab or the city buses to the downtown bus terminal.
Then board a Playa del Carmen
bus for about $5.00 USD per person one way or you can reserve
private transportation from your
Cancun hotel. Click
here for private transportation to Playa del Carmen from
Cancun. Once in
Playa you will need to board the ferry to Cozumel. Round trip
ferry cost is about $22.00 USD.
Arriving on the Ferry from Playa del Carmen take a cab and
go to take a taxi to Palmitas Ranch located
at the south end of the island across from the Maohi
Cocom Beach Club.
How do I take this tour from the Riviera
Maya?
This tour departs from Cozumel, so you must get from
your hotel to Cozumel.
You will need to take a cab to Playa del Carmen. Once in Playa
you will need to board the ferry
to Cozumel. Round trip ferry cost is about $22.00 USD. Arriving
on the Ferry from Playa del
Carmen take a cab and go to take a taxi to Palmitas
Ranch located at the south end of the island across
from the Maohi Cocom Beach Club.
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QUESTIONS ABOUT THE TOUR OR ACTIVITY
How old does my child have to be to ride alone?
We know that are different riding skill levels for different children. We let the parents decide if their child is old enough to ride alone. If the parents feel their 4 year old can ride then that is fine.
To what age are children free?
Children can ride FREE WITH AN ADULT up to age 7. If the child takes his/her own horse then the charge is the normal charge. All children age 7 and above will pay even if they ride “double” with another person.
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QUESTIONS ABOUT RESERVATIONS AND CANCELLATIONS
What happens once I reserve?
Once you send in a reservation with your credit card we will charge your card the amount of the tour. Please note that the billing on your card will be from Vista Travel and Tour in McAllen, Texas. Then we will send you a coupon which you will print and bring with you and present at check in for the tour. The coupon is your “proof of purchase” and will have a unique confirmation number and coupon number on it and an emergency phone number to call if something goes wrong.
What if I want to change the date of the trip?
No problem, we will gladly move any tour to a different day, space permitting, as long as you give us a minimum of 24 hours notice.
Is it possible to make my reservation when I get to Cozumel?
Yes. We do recommend you make all your tour your reservations as far in advance as possible so that you are sure to what you want, when you want it. During the high season from January to August there are many times we have no availability 2-3 days in advance.
To reserve once you arrive in Cancun you can call us at 01-998-898-4312. If you have a U.S. cell phone you may call 1-800-860-5917.
We now have more people that want to go. What do we do?
To reserve space for more people once you arrive in Cozumel call us at 01-998-898-4312. If you have a U.S. cell phone, or are still in the states, you may call 1-800-860-5917. We will do our best to accommodate your other guests. Space permitting, no problem we will make the reservation for you and send a coupon directly to the provider as your “proof of purchase.”
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QUESTIONS ABOUT ARRIVING BY CRUISE SHIP
What is your cancellation if my ship does not stop in Cozumel or arrives late?
If your ship does not stop or arrives late you will get a 100% refund. If the tour is cancelled by the tour operator for any reason then you will receive a 100% refund.
We are coming in on a cruise ship how do we get to the departure point?
Please take a taxi to Palmitas Ranch located at the south end of the island across from the Maohi Cocom Beach Club. Every cab driver knows how to get there so do not worry.
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“Off the Beaten Path” Cozumel Horseback Riding 1
Mount up and move out! Enjoy a horseback ride through the Mayan Jungle on Cozumel-such a contrast to your cruise ship or your hotel. Visit the oldest town in Cozumel, “El Cedral,” with its Mayan Ruins and sacred Mayan cave. This adventure tour last approximately 2 hours with your well-groomed horse and our professional bi-lingual guides.
