Frequently
Asked Questions about the Discover Mexico Park in Cozumel
QUESTIONS ABOUT
THE GETTING THERE
QUESTIONS ABOUT THE TOUR OR ACTIVITY
QUESTIONS ABOUT RESERVATIONS AND
CANCELLATIONS
QUESTIONS ABOUT THE GETTING
THERE
We are arriving by cruise
ship. How do we get to the Discover Mexico Park?
Arriving by cruise ship you will be about 5-8 minutes away.
Just disembark the ship and get at taxi. We will send you
a map and just give it to the taxi driver. Also there will
be taxis available to take you back to the ship or to downtown
once you finish your tour of the Discover Mexico Park.
Does the Discover Mexico
Park have transportation?
The park does not have transportation but there will be plenty
of taxis to take you to the park and to take you back to the
ship or to downtown Cozumel upon completion.
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QUESTIONS ABOUT THE TOUR
OR ACTIVITY
Is this a strenuous activity?
No, this activity is not strenuous, it is a walking activity
and is wheel chair accessible.
This activity is perfect if you are looking for something
quick and easy to do in Cozumel.
How long does the tour take?
You will be able to proceed at your own pace. You will need
a minimum of 1 hour and a maximum of 3 hours to see and do
all that there is to do. Once you enter the park you are welcome
to stay a long as you like. The park is open from 8 AM to
6 PM daily.
Do we need extra money?
You will need extra money for you souvenirs and for refreshments
at the “Mercado Corona.”
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QUESTIONS ABOUT RESERVATIONS
AND CANCELLATIONS
What happens if my ship does
not dock in Cozumel?
If you make a reservation with us and your ship does not dock
for any reason you will get a “no questions asked 100%
refund.”
How do I know you have space
available?
Do not worry, as people come and go we have space.
What is your cancellation policy?
You can cancel any tour or excursion up to 24 hours before
departure and only pay a 5% administrative processing fee.
If the trip is cancelled because the port is closed by the
port captain due to weather then you will receive a 100% refund.
Click Here! To
see all Cancellation and Change Policy
Is the pricing on the website
correct?
Yes. The prices are accurate and complete meaning that there
are no additional charges. Our guarantee is that you will
not pay more than that published price on our website. All
prices include all taxes and there are NO hidden fees of any
kind. Also as we do our credit card charging in the states
you will not pay any “exchange rate fees” for
changing to pesos and back to dollars. The cost on the website
is the charge you will see on your credit card statement from
Vista Travel and Tour.
I send in a reservation
with my credit card and what happens?
Once you send a reservation we confirm that there is space
available. Then we charge your card. We then put the confirmation
number on a coupon or voucher and send it to you in an email.
You print it and that is your paid receipt for the tour. You
present the coupon at check in.
How can I check the status
of my reservation?
It is our objective that you know what is happening with your
reservation. We will send you an update if we are going to
be than 48 hours getting you a response. If 48 hours has gone
by and you have gotten no update or coupon please call 1-800-860-5917
from the USA and Canada or +52-998-898-4312 from the rest
of the world. If you are already in Cancun our local number
is 898-4312 and if you are outside Cancun dial 01-998-898-4312.
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