Frequently
Asked Questions About Selvatica’s Extreme Canopy Adventure
Questions about
hotel pickup
Questions about the tour
Questions about reservations and cancellations
Questions
about hotel pickup
Does this tour have hotel pick up?
Yes, this tour has hotel pick up at all Cancun Hotels and the hotels in the Riviera Maya. If you hotel is small and not listed it does not mean that there is not hotel pickup. In the interest of space we cannot list all hotels. But if you are close to a hotel on the list then we have pickup. Please see the questions below for which zone you hotel is in.
Is this tour available from Cancun hotels?
Yes there is pickup at ALL CANCUN HOTELS – IN THE CANCUN HOTEL ZONE AND DOWNTOWN CANCUN.
The list below is for the hotels in the RIVIERA MAYA that are included in the Cancun Tour Pickup Zone.
THE SELVATICA CANCUN TOUR PICKUP ZONE INCLUDES:
All hotels in the Cancun Hotel Zone – “Zona Hotelera”
All hotels in downtown Cancun including Excellence Playa Mujeres.
The following hotels in the Riviera Maya are in the Cancun pickup zone:
- Acamaya
- Azul Hotel
- Caribbean Reef
- Ceiba del Mar
- Desire
- El Cid
- El Dorado Royal
- Excellence Riviera
- Hacienda Morelos
- Iberostar Paraiso Beach
- Los Pelicanos
- Mayan Palace
- Moon Palace
When you reserve we will send you the exact pickup time at your hotel.
Which hotels in the Riviera Maya have pickup?
We pickup directly outside the hotel lobby for all hotels from the Maroma (near Playa del Carmen) down the coast to Dreams Tulum (almost in Tulum.)
THE RIVIERA MAYA SELVATICA TOUR PICKUP ZONE INCLUDES:
The following hotels in the Riviera Maya have pickup:
- Akumal Beach Resort
- Aventura Spa Palace
- Barceló Maya/Beach/Colonial
- Capitan Laffite
- Catalonia Playa Maroma
- Catalonia Royal Tulum
- Catalonia Riviera Maya
- Club Maeva
- Dreams Pto. Aventuras
- Dreams Tulum
- El Dorado Seaside
- El Tucan Condo Hotel
- Freedom Paradise
- Gala Gran Esmeralda
- Gran Porto Real
- Grand Bahia Principe
- Grand Coco Bay
- Grand Oasis Riviera Maya
- Grand Palladium
- Grand Sirenis Riviera Maya
- H10 Hacienda Maya
- Iberostar Quetazal Playacar
- Las Palapas
- Mandarin Oriental
- Maroma
- Mayakoba
- Occidental Allegro Playacar
- Occidental Grand Flamenco Xcaret
- Omni Pto. Aventuras
- Playacar Palace
- Porto Playa
- Real Playa del Carmen
- Riu Lupita
- Riu Palace Mexico
- Riu Palace Riviera Maya
- Riu Tequila Playacar
- Riu Yucatan Playacar
- Royal Hideaway
- Sandos Caracol
- Sandos Gala Playacar
- Secrets Capri
- Shangri La
- The Reef Playacar
- The Royal Haciendas
- The Royal in Playa del Carmen
- Viva Wyndham Azteca
- Viva Wyndham Maya Playacar
- Xpu-Ha Palace
If you are located in a small hotel or villa “between” any two hotels on this list we can also pick you up.
My hotel is not on the list what do I do?
If you are located in a small hotel or villa “between” any two hotels on this list we can also pick you up.
If you are not in between two hotels on the list we recommend that you get to Plaza Playacar for pickup. We will send you the exact pickup time in Plaza Playacar when you reserve.
What time do we get back to our hotel?
You will be returned to your hotel approximately 5 hours after your pickup.
I have a car. How do I get to Selvatica from Cancun?
If you are in Cancun (Downtown or in the Cancun hotel zone) follow these instructions. Please take the highway to Playa del Carmen. That means you will go south toward Puerto Morelos and Playa del Carmen. If you are in doubt take the road to the airport. Then just on past the airport exit toward Playa del Carmen and Puerto Morelos.
When you get to Puerto Morelos please take the right hand lane (sort of an access road.) After the PEMEX gas station, you'll pass two speed bumps and 500 mts (1/4 mile) ahead you will find a "Selvatica" sign. Take the curve to the right at the Selvatica sign; from this point you have to drive for 19 kilometers (12 miles) and then follow the signs on the right into the Selvatica park. Parking in the park will be indicated and will be small niches for one car carved out of the jungle.
I have a car. How do I get to Selvatica from Playa del Carmen?
If you are in the Playa del Carmen please take the highway to Cancun or towards the Cancun airport. That means you will take a right on the main highway and go north. When you get to Puerto Morelos please take the middle lane. At the traffic light make a "U" turn and take the side road (far right lane) back towards the Playa del Carmen. The side road will be next to the PEMEX gas station.
After the PEMEX gas station, you will pass two speed bumps and 500 mts (1/4 mile) ahead you will find a rustic "Selvatica" sign. Take the curve to the right at the Selvatica sign; from this point you have to drive for 19 kilometers (12 miles) and then follow the signs on the right into the Selvatica park. Parking in the park will be indicated and will be small niches for one car carved out of the jungle.
I have a car How do I get to Selvatica from the Riviera Maya?
If you are in the Riviera Maya between Cancun and Puerto Morelos follow these instructions. Please take the highway to Playa del Carmen. That means you will go south toward Puerto Morelos and Playa del Carmen from your location.
When you get to Puerto Morelos please take the right hand lane (sort of an access road.) After the PEMEX gas station, you'll pass two speed bumps and 500 mts (1/4 mile) ahead you will find a "Selvatica" sign. Take the curve to the right at the Selvatica sign; from this point you have to drive for 19 kilometers and then follow the signs on the right into the Selvatica park. Parking in the park will be indicated and will be small niches for one car carved out of the jungle.
If you are in the Riviera Maya south of Puerto Morelos (includes – Mayan Palace, Playa del Carmen, Puerto Aventuras, Akumal, south to Tulum) Please take the highway to Cancun. That means you will take a right on the main highway and go north. When you get to Puerto Morelos please take the middle lane. At the traffic light make a "U" turn and take the side road (far right lane) back towards the Playa del Carmen. The side road will be next to the PEMEX gas station.
After the PEMEX gas station, you will pass two speed bumps and 500 mts (1/4 mile) ahead you will find a rustic "Selvatica" sign. Take the curve to the right at the Selvatica sign; from this point you have to drive for 19 kilometers (12 miles) and then follow the signs on the right into the Selvatica park. Parking in the park will be indicated and will be small niches for one car carved out of the jungle.
Do
you have pickup at the Calica Cruise ship dock?
Yes we can pick you up and return you to the Calica Cruise Ship
dock.
Do
you have group pick up?
Yes, you tell us the size of your group and we will arrange transportation
for your group from any location in Cancun and the Riviera Maya.
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Questions
about the tour
What is the difference between the Canopy Expedition and the Extreme Canopy Expedition?
The Extreme Canopy Expedition is basically “higher, faster and longer.” In other words it is the same as the Canopy Expedition except the zip lines are higher (by about 15 feet) which means they drop faster, so they must be longer. Which tour to take? It is your decision. If you are very adventuresome you may prefer the Extreme Canopy Expedition for the added “adrenaline rush”. If you are curious what a zip line tour is all about then the Canopy Expedition may be right for you.
The other difference is that the cenote – or sinkhole, that each tour goes to is different. Cenotes are all very individual and unique. Both cenotes are excellent and you will enjoy them both for swimming and just viewing.
What should I bring on the tour?
Light clothing is recommended. Also bring sunglasses and your bathing
suit for your swim in the cenote and a towel if you want too.
How high are the zip lines
on this tour?
The zip lines on this tour are about 49 feet or 15 meters above
the ground.
Please remember that as you zip along you will get lower to the
ground as you are gravity driven.
What is the maximum weight
to do the Zip line?
The maximum weight limit for the Zip line is 150 kilos or 330 pounds.
How old does a child need
to be to go alone and not be tethered to a guide?
Children must be 8 to go alone and un-accompanied by a guide.
Do I need extra cash?
You only need extra cash for extra refreshments and souvenirs.
How many guides
are there?
Every tour departs with two guides. One in front of the group and
one at the tail end of the group. On groups of 14 or more there
are 3 guides for the security and comfort of the clients.
Is there food?
Yes, a light lunch is served.
How high are the zip lines
above the jungle floor?
You will be on the zip lines approximately 15 to 20 feet (5 to 7
meters) above the jungle floor.
Will we see wild animals?
Yes with luck you will see jungle birds including parrots, spider
monkeys, white tailed deer and other local jungle animals.
Must I ride the mountain
bikes?
If you have no interest in the mountain bikes which you will ride
over flat terrain, as the entire Yucatan peninsula is flat, then
you will transported to the next activity in a vehicle.
Also parents with small children may desire to travel by vehicle
and not on the mountain bikes.
What is the terrain like
where we ride the bikes?
The entire Yucatan peninsula is flat and you will not be experiencing
any mountains.
You will generally be on roads and on some paths but conditions
will generally be good. Have no fear if you not an experienced mountain
biker or if you have not ridden a bike in a number of years.
Can I read review about
the tour on Trip Advisor?
The Selvatica’s Extreme Canopy Adventure is the number 2 rated tour on Trip
Advisor for the Cancun area. To read about it go toe www.tripadvisor.com and then in the search box type in Selvatica. There you will be
able to read some of the Recent reviews about the Selvatica’s Extreme Canopy Adventure and Adventure Tour.
Are the Zip lines safe?
The zip lines are extremely safe as all the equipment and the zip lines themselves are designed to carry several times the weight they actually carry.
Is the area where the Selvatica park is located safe?
The journey through the Mexican Yucatan Jungle to get to the Selvatica Park is quite safe as you will travel on main roads except for the last 2 miles.
You must remember that we pick you up at your hotel outside the lobby – transport you to the park, which is totally private, then transport you back to the lobby of your hotel. You are never left alone or are you placed in harms way.
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Questions
about Reservations and Cancellations
What happens once I reserve?
Once you send in a reservation with your credit card we will charge
your card the amount of the tour. Then we will send you a coupon
which you will print and bring with you to be given to the driver
at the time of pickup. The coupon is your proof of purchase and
will have a unique confirmation number and coupon number on it and
an emergency phone number to call if something goes wrong.
What is your cancellation policy?
You can cancel any tour up to 24 hours before departure and only
pay a 5% administrative processing fee. If the trip is cancelled
because of lightning or bad weather then you will receive a 100%
refund. This tour is really not affected by rain except when there
is lightning. Please remember we do not accept cancellations from
anyone but the person that made the reservation. This is to protect
you. Click
Here! To see all Cancellation and Change Policy.
What if I want to change the date of the trip?
No problem, we will gladly move any trip for you to a different
day, space permitting, as long as you give us a minimum of 24 hours
notice. There is no fee for changes.
Is it possible to make my reservation when I get to Cancun?
Yes. We do recommend you make all your tour your reservations as
far in advance as possible so that you are sure to what you want,
when you want it. During the high season from January to August
there are many times we have no availability 2-3 days in advance.
To reserve once you arrive in Cancun call us at 898-4312 or if you
are outside Cancun call us at 01-998-898-4312. If you have a U.S.
cell phone you may call 1-800-860-5917.
We now have more people that want to
go. What do we do?
To reserve space for more people once you arrive in Cancun call
us at 898-4312 or if you are outside Cancun call us at 01-998-898-4312.
If you have a U.S. cell phone, or are still in the states, you may
call 1-800-860-5917. We will do our best to accommodate your other
guests. Space permitting, no problem, or we will make recommendations
of another day when we can accommodate all your guests.
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Part of the CancunVista "Adventure Tour Series." See the jungle from higher heights and at a faster pace on the advanced Extreme Canopy Tour. 
