FAQ
for the Dolphin Royal Swim on Isla Mujeres
Questions about transportation
Questions about the dolphin activity
Questions about Reservations and cancellations
Questions about arriving by cruise ship
Questions about transportation
How do I get from my hotel
in Cancun to the dolphin swim area on Isla Mujeres?
We will send you map on how to get to the departure point
to catch the boat to Isla Mujeres. The transportation on
the boat is included in your dolphin ticket price. Please
note the ferry departure times.
How do I get from my hotel
in the Riviera Maya to the dolphin swim area?
We have hotel pick up for the Dolphin activities from the
Riviera Maya. We will send you pick up times when you reserve,
just be sure to send us your hotel in the Riviera Maya.
We will take by van to the dock where you will catch the
ferry (boat) to Isla Mujeres.
I have people who want
to go and watch and others want to do the Dolphin Activity.
Can spectators go and watch and how much does it cost?
Yes they can go. If they are in Cancun the cost will be
$10 for the ferry transfer to Isla Mujeres.
If they are in the Riviera Maya the cost
will be the $10 for the ground transportation which they
will pay as they board the van to get to the ferry departure
and they will need to pay $10 for the ferry transfer (boat)
to Isla Mujeres.
We will make the reservation for the “non-swimmers”
too, so please include them on your reservation form or
when you call in your reservation.
I have a group of people
is there a bus or a large van to get us to the dock?
No problem we have 33 passenger buses and 12 person vans
to move groups. Just let us know your needs. Please make
your group reservation group as far in advance as possible
as we do have limited space. For groups of 12 or more we
do have transportation available from the Cancun hotel zone
as well as from the Riviera Maya.
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Questions about the
dolphin activity
Can people that are not
doing the dolphin swim watch?
Yes. There is a spectator area for people to watch the participants
in the dolphin swim. Spectators do need to pay a $10 fee
for the transportation from the hotel to the Ferry dock
and $10 for the ferry ride over to the Dolphin area.
Where does actual activity
take place?
In a beautiful dolphin are on Isla Mujeres. The Dolphin
area has a restaurant and bar as well as some great shopping
attached.
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Questions about Reservations
and Cancellations
How do I know you have
space available?
While this is one of the most popular activities in Cancun
if you reserve 7 to 10 days in advance you have a 99% chance
we have space for you. We recommend you send in your reservation,
complete with your credit card information, and if space
is not available we will call or email you with when space
is available. So be sure to include your phone number on
your reservation form.
Is it possible to make
a reservation when I get to the area?
We do recommend you make your reservations as far in advance
as possible so that you are sure to get the trip when you
want to go. During the high season from January to August
there are many times we have no space available 2-3 days
in advance. To make your reservation once you arrive in
Cancun call us at 898-4312 or if you are outside Cancun
in the Riviera Maya call us at 01-998-898-4312, and from
the states 1-800-860-5917.
What is your cancellation
policy?
You can cancel any trip up to 24 hours before departure
and only pay a 5% administrative processing fee. If the
trip is cancelled because the port is closed by the port
captain due to weather then you will receive a 100% refund.
Click
Here! To see all Cancellation and Change Policy.
Is the pricing on the
website correct?
Yes. The prices are accurate and complete meaning that there
are no additional charges. Our guarantee is that you will
not pay more than that published price on our website.
I send in a reservation
with my credit card and what happens?
Once you send a reservation we confirm that there is space
available. Then we charge your card. We then put the confirmation
number on a coupon or voucher and send it to you in an email.
You print it and that is your paid receipt for the tour.
You present the coupon at check in.
What happens if there
is no space in the day or time I want?
If there is no space for the day and time you want we will
not charge your card. We will call or email you immediately
and make a recommendation as to when you may be able to
do the event.
Should I send in my credit
card with the reservation?
Yes because you have a much better chance of getting the
tour the less time that goes by before the departure. If
there is no space available we will not charge your credit
card but advise when the tour is available closest to the
date you want. If you send in a reservation form without
a credit card number inquiring about availability then we
respond, simply more time passes giving the tour more time
to fill up. Again once you are ready to reserve it is best
to send your reservation with a credit card. Please remember
no reservation is made until we have payment via your credit
card or by other means.
How can I check the status
of my reservation?
It is our objective that you know what is happening with
your reservation. We will send you an update if we are going
to be than 48 hours getting you a response. If 48 hours
has gone by and you have gotten no update or coupon please
call 1-800-860-5917 from the USA and Canada or +52-998-898-4312
from the rest of the world. If you are already in Cancun
our local number is 898-4312 and if you are outside Cancun
dial 01-998-898-4312.
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Questions about arriving
by Cruise Ship
We are arriving by cruise
ship in Cozumel. Will we be able to take this tour?
Please click
here for How to do a Dolphin Activity in Cozumel when
arriving by Cruise Ship.
We are arriving by cruise
ship will we be able to take this tour?
If you are arriving to Calica click
here for the Royal Dolphin Swim in Puerto Aventuras.
If you are arriving to Calica click
here for the Dolphin Encounter in Puerto Aventuras.
If you are arriving to Playa del Carmen click
here for the Royal Dolphin Swim in Puerto Aventuras.
If you are arriving to Playa del Carmen click
here for the Dolphin Encounter in Puerto Aventuras.
If you are arriving to Cozumel click
here for the Royal Dolphin Swim in Cozumel.
If you are arriving to Cozumel click
here for the Dolphin Encounter in Cozumel.
If you are arriving to Cancun then this page is for you.
You can do the swim but please check closely the itinerary
of your ship and make sure you have enough time.
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