Frequently asked Questions about the Luxury Dinner Cruise

QUESTIONS ABOUT THE GETTING THERE
QUESTIONS ABOUT RESERVATIONS AND CANCELLATIONS
QUESTIONS ABOUT THE BOAT, THE TOUR AND FOOD & DRINK

We are staying in a Cancun hotel, how do we get there?
We do have hotel pickup for groups for this tour. The price will be between $5 and $8 per person depending in which hotel you stay. Before you reserve we will send you a quote with the exact amount per person for transportation and we will send you the travel time from your hotel so you can plan your event. You may also call us for a quote 1-800-860-5917.

We are staying in the Riviera Maya how do we get there?
Transportation from the Riviera Maya is available for your group for this tour The price for transportation will depend on which hotel you are in the Riviera Maya. Please request a transportation quote. When you reserve we will send you a recommended time for the departure from your hotel lobby. You may also call us for a quote 1-800-860-5917.

How do I know you have space available?
If you reserve 30 to 45 days in advance you have a 99% chance we have space for you. We recommend you call 1-800-860-5917 or email us your group needs.

Is it possible to make a reservation when I get to the Cancun or Riviera Maya?
For groups we do recommend you make your reservations as far in advance as possible so that you are sure to get the trip when you want to go. Please call us toll free at 1-800-860-5917. During the high season from January to August there are many times we have no space.

What is your cancellation policy?
Cancellation policy for group tours: Cancellations can be made up to 14 days before the scheduled departure and you pay only a 5% administrative fee. Cancellations less than 14 and more than 7 days before the event are subject to a 25% penalty of the total amount of the tour. Cancellations less than 7 days before the event are subject to a 100% penalty. Cancellations because of weather will receive a 100% refund. 

Is the pricing on the website correct?
Yes. The prices are accurate and complete meaning that there are no additional charges. Our guarantee is that you will not pay more than that published price on our website. We also quote prices for this tour with “taxes” and with “tip” included so your group members are not bothered.

I send in a reservation with my credit card and what happens?
Once you send a reservation we confirm that there is space available. Then we charge your card. We then put the confirmation number on a coupon or voucher and send it to you in an email. You print it and that is your paid receipt for the tour. You present the coupon at check in. We do the same for your private transportation needs. You may also call in your reservation: 1-800-860-5917.

Should I send in my credit card with the reservation?
Yes unless you have questions. Then call us at 1-800-860-5917.The reason it is best to send in your credit card is because you have a much better chance of getting the private tour the less time that goes by before the departure date. If there is no space available we will not charge your credit card but advise when the tour is available closest to the date you want –subject to your approval. If you send in a reservation form without a credit card number inquiring about availability then we respond, simply more time passes and space could become unavailable. Again once you are ready to reserve it is best to send your reservation with a credit card or call us 1-800-860-5917 to finish the details. Please remember no reservation is made or confirmed until we have payment (or a deposit) via your credit card or by other mean.

Can I pay with a company check?
Yes you can send a company check to our office in McAllen, Texas or you can do a wire transfer into our Texas Bank account. If you desire this method we will send you our banking information.
Call us at 1-800-860-5917.

How can I check the status of my reservation?
It is our objective that you know what is happening with your reservation. We will send you an update if we are going to be than 48 hours getting you a response. If 48 hours has gone by and you have gotten no update or coupon please call 1-800-860-5917 from the USA and Canada or +52-998-898-4312 from the rest of the world. If you are already in Cancun our local number is 898-4312 and if you are outside Cancun our number is 01-998-898-4312.

What is the minimum to get the boat for a private tour?
It depends on the activity. Please refer to each activity above.

What is the maximum number of people for one boat?
It depends on the activity. Please refer to each activity above.
If you need a smaller boat please consider the Wind Games Catamaran tour by clicking here.

Do you have an English speaking crew?
Yes, our crew speaks English, sufficient to help you get what you want. Language differences will not be a problem.

Does the boat have restrooms?
Yes the there are 4 restrooms onboard. 

Where do you go with the boat on the tour?
We will either cruise in Nichupte Lagoon in front of the Cancun hotel zone.

Where do you actually go?
Once we leave the dock we actually motor in the Nichupte Lagoon with a great view of the Cancun hotel zone.

What is included in the open bar?
From the moment you get on the boat the waiter will keep your glasses full of the best “National Liquors” and wines. “National liquors” are rum, vodka, beer, wines and tequila.

Are there soft drinks and mixers available?
Yes we also have soft drinks and mixers available.

Is there shade and protected areas on board the boat?
The entire first deck is enclosed and therefore shady and it is also fully air conditioned. The top deck is sunny and does not have shade, but those that desire shade can not only have shade but also a place to sit in air conditioned comfort and watch the world go by.

Will my group get seasick?
No this is a very tranquil lagoon and there should be no problem with anyone getting seasick. However seasickness depends on the individual. We recommend that if you guest know they get seasick in calm waters we recommend that they take a commercial motion sickness medication; or use the wrist bands, patches that go behind the ear or take Ginger pills available at the local health food store.

Can we dance on the boat?
Yes there will be room to dance on the boat The music choice is yours.

We have something special that we want to do. Can we do it?
If it is legal, we have no problem. Always remember, there is a Captain on the boat but you are the Admiral. What do you want to do? We will help you make it happen.

We would like a special cake for our group?
No problem, we can do cakes for any group size and put a special message on the cake.

Is this tour a good choice for a rehearsal dinner?
This tour is excellent for a rehearsal dinner. What a great way to say thank you to your guest for coming to be a part of your wedding. 

Is this tour a good choice for company event or an incentive event?
YThis tour is an excellent choice for companies who want to impress clients or reward personnel. We can personalize the tour all you want just ask us. Please call for suggestions 1-800-860-5917.

Back to FAQ | Back to Top | Add to shopping cart