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Frequently asked Questions
about the Lobster Dinner Cruise
QUESTIONS
ABOUT THE GETTING THERE
QUESTIONS ABOUT RESERVATIONS AND CANCELLATIONS
QUESTIONS ABOUT THE TOUR
QUESTIONS ABOUT ARRIVING
BY CRUISE SHIP
| QUESTIONS ABOUT
THE GETTING THERE |
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We are staying in a Cancun hotel,
how do we get there?
We do not have hotel pickup for this tour. When
you reserve we will send you a map showing how to get to
the departure point from your hotel. From the Cancun hotel
zone it is very easy.
We are staying
in the Riviera Maya how do we get there?
We do not have hotel pickup for this tour. When you reserve
we will send you a map showing how to get to the departure
point.
We have our on car. Can we take
this tour?
Yes, we will send you a map with instructions on how to
get to the departure point.
| QUESTIONS ABOUT
RESERVATIONS AND CANCELLATIONS |
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How do I know you have space available?
If you reserve 10 to 30 days in advance you have
a 99% chance we have space for you. We recommend you send
in your reservation, complete with your credit card information,
and if space is not available we will call or email you
with when space is available. So be sure to include your
phone number on your reservation form.
Is it possible to make a reservation
when I get to the Cancun or Riviera Maya?
We do recommend you make your reservations as far
in advance as possible so that you are sure to get the trip
when you want to go. During the high season from January
to August there are many times we have no space available
2-3 days in advance. To make your reservation once you arrive
in Cancun call us at 898-4312 or if you are in the Riviera
Maya call us at 01-998-898-4312, and from the states 1-800-860-5917.
If you have a U.S. cell phone while in Mexico you may also
dial 1-800-860-5917 to reserve.
What is your cancellation policy?
You can cancel any tour up to 24 hours before departure
and only pay a 5% administrative processing fee. If the
trip is cancelled because the port is closed or due to bad
weather then you will receive a 100% refund. Please remember
we do not accept cancellations from anyone but the person
that made the reservation. This is to protect you. Click
Here! To see all Cancellation and Change Policy.
Is the pricing on the website
correct?
Yes- we guarantee the prices you see. The prices
are accurate and complete meaning that there are no additional
charges. Our guarantee is that you will not pay more than
that published price on our website. At the end of the tour
a tip is optional and is generally 10% - 15% of the price
depending on how much you like the tour and the service
provided.
How can I check the status of
my reservation?
It is our objective that you know what is happening
with your reservation. We will send you an update if we
are going to be than 48 hours getting you a response. If
48 hours has gone by and you have gotten no update or coupon
please call 1-800-860-5917 from the USA and Canada or +52-998-898-4312
from the rest of the world. If you are already in Cancun
our local number is 898-4312 and if you are outside Cancun
dial 01-998-898-4312.
No children are allowed on this
tour?
Correct, this is intended to be a romantic dinner cruise
and children under 16 are not allowed.
Is the water rough?
No you will be in the protected waters of the Nichupte
Lagoon; the water will be calm even on windy days.
Is there a vegetarian meal?
The vegetarian meal is the same meal without the
lobster. Price is still the same.
How long does the tour last?
The tour last approximately 3 to 3 ½ hours.
| QUESTIONS ABOUT
ARRIVING BY CRUISE SHIP |
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We are arriving by cruise ship
in Cancun. Will we be able to take this tour?
This tour is not recommended if you are arriving
by ship. Your schedule as a rule will not fit the departure
and return times of the tour.
We are arriving by cruise ship
to Calica. Will we be able to take this tour?
This tour is not recommended if you are arriving
by ship. Your schedule as a rule will not fit the departure
and return times of the tour.
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