Ride on Arabian horses and choose between riding down scenic jungle trails or along the beach. On the beach ride have your guide take your horse's saddle off and plunge into the refreshing waters of the Caribbean Ocean. After your ride return for a light lunch-snack and refreshments.
QUESTIONS ABOUT THE GETTING THERE
QUESTIONS ABOUT THE TOUR
QUESTIONS ABOUT RESERVATIONS AND CANCELLATIONS
QUESTIONS ABOUT ARRIVING BY CRUISE SHIP
| QUESTIONS ABOUT THE GETTING THERE |
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We are staying in a Cancun hotel, how do we get there?
We have hotel pickup. When you reserve we will send you the exact time of pickup in your hotel lobby.
We are staying in the Riviera Maya how do we get there?
We have hotel pickup. When you reserve we will send you the exact time of pickup in your hotel lobby.
We have our on car. Can we take this tour?
Yes, we will send you a map with instructions on how to get to the horseback riding ranch. From the Cancun hotel zone your approximate travel time will be about 40 minutes.
| QUESTIONS ABOUT THE TOUR |
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I have never ridden a horse. Is this tour for me?
If riding a horse is something you have always wanted to do then yes this is the tour for you. The horses are very tame and easy going and you will have fun.
Is there a weight limit for the horseback riding tour?
Yes the limit is 120 kilos or 265 pounds.
| QUESTIONS ABOUT RESERVATIONS AND CANCELLATIONS |
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How do I know you have space available?
If you reserve 10 to 30 days in advance you have a 99% chance we have space for you. We recommend you send in your reservation, complete with your credit card information, and if space is not available we will call or email you with when space is available. So be sure to include your phone number on your reservation form.
Is it possible to make a reservation when I get to the Cancun or Riviera Maya?
We do recommend you make your reservations as far in advance as possible so that you are sure to get the trip when you want to go. During the high season from January to August there are many times we have no space available 2-3 days in advance. To make your reservation once you arrive in Cancun call us at 898-4312 or if you are in the Riviera Maya call us at 01-998-898-4312, and from the states 1-800-860-5917. If you have a U.S. cell phone while in Mexico you may also dial 1-800-860-5917 to reserve.
What is your cancellation policy?
You can cancel any tour up to 24 hours before departure and only pay a 5% administrative processing fee. If the trip is cancelled because the port is closed or due to bad weather then you will receive a 100% refund. Please remember we do not accept cancellations from anyone but the person that made the reservation. This is to protect you. Click Here! To see all Cancellation and Change Policy.
Is the pricing on the website correct?
Yes- we guarantee the prices you see. The prices are accurate and complete meaning that there are no additional charges. Our guarantee is that you will not pay more than that published price on our website. At the end of the tour a tip is optional and is generally 10% - 15% of the price depending on how much you like the tour and the service provided.
How can I check the status of my reservation?
It is our objective that you know what is happening with your reservation. We will send you an update if we are going to be than 48 hours getting you a response. If 48 hours has gone by and you have gotten no update or coupon please call 1-800-860-5917 from the USA and Canada or +52-998-898-4312 from the rest of the world. If you are already in Cancun our local number is 898-4312 and if you are outside Cancun dial 01-998-898-4312.
| QUESTIONS ABOUT ARRIVING BY CRUISE SHIP |
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We are arriving by cruise ship in Cancun. Will we be able to take this tour?
This tour is not recommended if you are arriving by ship. Your schedule as a rule will not fit the departure and return times of the tour.
We are arriving by cruise ship to Calica. Will we be able to take this tour?
We do have departures from the Calica cruise ship port. Pickup time from Calica will vary depending on when your cruise ship arrives. We will send exact instructions when you reserve.
