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Frequently asked Questions
about Cancun Horse Back Riding
QUESTIONS
ABOUT THE GETTING THERE
QUESTIONS ABOUT THE TOUR
QUESTIONS ABOUT RESERVATIONS AND CANCELLATIONS
QUESTIONS ABOUT ARRIVING BY CRUISE SHIP
| QUESTIONS ABOUT
THE GETTING THERE |
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We are staying in a Cancun hotel,
how do we get there?
We have pickup at Plaza Kukulcan at the Expresso
Lounge at the entrance to the Luxury Avenue section at the
south end of the Plaza. Exact pickup time will be sent when
you reserve.
We are staying in the Playa de
Carmen how do we get there?
We have hotel pickup at the Gran Porto Real, Royal
Porto Real and the Real Playa del Carmen. If you are close
to one of these hotels you may be picked up there. If you
are closer to Plaza Playacar we also have pickup there. When
you reserve we will send you the exact time of pickup in your
hotel lobby.
We are staying in the Riviera Maya
how do we get there?
From the Riviera Maya we have hotel pickup. When
you reserve we will send you the exact pick up time for the
tour you have selected.
We have our on car. Can we take
this tour?
Yes, we will send you a map with instructions on
how to get to the horseback riding ranch. From the Cancun
hotel zone your approximate travel time will be about 40 minutes.
From Playa del Carmen the travel time will be approximately
30 minutes. You can select from the following actual tour
times: 9:00 AM, 12:00 PM and 3:00 PM.
Do we get to ride on the beach as
in the pictures?
Yes you do. You will take the saddle off the horse and then
go into the water. You may want to wear a bathing
under your cloths.
I am an experienced rider and would
like to gallop the horse a bit, will I get the chance?
Yes you will get the chance on the beach to gallop the horse.
I have never ridden a horse. Is
this tour for me?
If riding a horse is something you have always wanted to do
then yes this is the tour for you. The horses are very tame
and easy going and you will have fun.
Is there a weight limit for the
horseback riding tour?
Yes the limit is 100 kilos or 220 pounds.
| QUESTIONS ABOUT
RESERVATIONS AND CANCELLATIONS |
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How do I know you have space available?
If you reserve 10 to 30 days in advance you have
a 99% chance we have space for you. We recommend you send
in your reservation, complete with your credit card information,
and if space is not available we will call or email you with
when space is available. So be sure to include your phone
number on your reservation form.
Is it possible to make a reservation
when I get to the Cancun or Riviera Maya?
We do recommend you make your reservations as far
in advance as possible so that you are sure to get the trip
when you want to go. During the high season from January to
August there are many times we have no space available 2-3
days in advance. To make your reservation once you arrive
in Cancun call us at 898-4312 or if you are in the Riviera
Maya call us at 01-998-898-4312, and from the states 1-800-860-5917.
If you have a U.S. cell phone while in Mexico you may also
dial 1-800-860-5917 to reserve.
What is your cancellation policy?
You can cancel any tour up to 24 hours before departure
and only pay a 5% administrative processing fee. If the trip
is cancelled because the port is closed or due to bad weather
then you will receive a 100% refund. Please remember we do
not accept cancellations from anyone but the person that made
the reservation. This is to protect you. Click
Here! To see all Cancellation and Change Policy.
Is the pricing on the website correct?
Yes- we guarantee the prices you see. The prices
are accurate and complete meaning that there are no additional
charges. Our guarantee is that you will not pay more than
that published price on our website. At the end of the tour
a tip is optional and is generally 10% - 15% of the price
depending on how much you like the tour and the service provided.
How can I check the status of my
reservation?
It is our objective that you know what is happening
with your reservation. We will send you an update if we are
going to be than 48 hours getting you a response. If 48 hours
has gone by and you have gotten no update or coupon please
call 1-800-860-5917 from the USA and Canada or +52-998-898-4312
from the rest of the world. If you are already in Cancun our
local number is 898-4312 and if you are outside Cancun dial
01-998-898-4312.
| QUESTIONS ABOUT
ARRIVING BY CRUISE SHIP |
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We are arriving by cruise ship in
Cancun. Will we be able to take this tour?
This tour is not recommended if you are arriving by ship.
Your schedule as a rule will not fit the departure and return
times of the tour.
We are arriving by cruise ship to
Calica. Will we be able to take this tour?
We do not have pickup in the Calica cruise ship port.
However we do have pickup in Plaza Playacar in nearby
(10 minutes by cab) Playa del Carmen. We can pick you up there.
We will send exact instructions when you reserve.
We are arriving by cruise ship to
Cozumel. Will we be able to take this tour?
NO you cannot take this tour but for Horseback Riding
in Cozumel please click
here.
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