Frequently Asked Questions about the
Chichen Itza Tour
Questions about the hotel pickup
Questions about reservations and cancellations
Questions about the tour
Questions about arriving by cruise ship
Questions about the hotel pickup
From what hotels do you pick up in Cancun?
We pick up from all hotels in and around Cancun, the Hotel
Zone, Downtown and Puerto Juarez. We will send you a pickup
time when you reserve but most pick ups are between 7:20 AM
and 8:00 AM.
How do I take this tour from Playa del Carmen?
Please click
here to see the tour information when you are departing
from Playa del Carmen.
How do I take this tour from a Riviera Maya Hotel?
Please click
here to see the tour information when you are departing
from a Riviera Maya Hotel.
How do I take this tour from Isla Mujeres?
You will need to take the ferry from Isla Mujeres to the ferry
terminal at Puerto Juarez where we pick up. Pick up time is
at 7:15 AM so you will need to catch a ferry that arrives
before that time. Both ferry terminals in Puerto Juarez have
scheduled pick up times at 7:15 AM.
How do I take this tour from Puerto Juarez?
Puerto Juarez hotels are part of the regular Cancun pick up.
We will send you pick up time when you reserve.
You may also go to either ferry terminal in Puerto Juarez
for a 7:15 AM pickup.
How do I take this tour from Cozumel?
Please click
here to see the tour information when you are departing
from Cozumel.
How do I know you have space available?
If you reserve 7 to 10 days in advance you have a 100% chance we have space for you. We recommend you send in your reservation, complete with your credit card information, and if space is not available we will call or email you with when space is available. So be sure to include your phone number on your reservation form.
Is it possible to make a reservation when I get to Cancun?
We do recommend you make your reservations as far in advance as possible so that you are sure to get the trip when you want to go. During the high season from January to August there are many times we have no space available 2-3 days in advance. To make your reservation once you arrive in Cancun call us at 898-4312 or if you are outside Cancun call us at 01-998-898-4312, and from the states 1-800-860-5917.
What is your cancellation policy?
You can cancel any trip or tour up to 24 hours before departure and only pay a 5% administrative processing fee. If the trip or tour is cancelled by the operator you will receive a 100% refund or we will reschedule at your request. Click Here to see all Cancellation and Change Policy.
Is the pricing on the website correct?
Yes. The prices are accurate and complete meaning that there are no additional charges. Our guarantee is that you will not pay more than that published price on our website. At the end of the tour a tip is optional and is generally 10% - 15% of the price depending on how much you like the tour and the service provided.
I send in a reservation with my credit card and what happens?
Once you send a reservation we confirm that there is space available. Then we charge your card. We then put the confirmation number on a coupon or voucher and send it to you in an email. You print it and that is your paid receipt for the tour. You present the coupon at check in.
Should I send in my credit card with the reservation?
Yes because you have a much better chance of getting the tour the less time that goes by before the departure. If there is no space available we will not charge your credit card but advise when the tour is available closest to the date you want. If you send in a reservation form without a credit card number inquiring about availability then we respond, simply more time passes giving the tour more time to fill up. Again once you are ready to reserve it is best to send your reservation with a credit card. Please remember no reservation is made until we have payment via your credit card or by other means.
How can I check the status of my reservation?
It is our objective that you know what is happening with your reservation. We will send you an update if we are going to be than 48 hours getting you a response. If 48 hours has gone by and you have gotten no update or coupon please call 1-800-860-5917 from the USA and Canada or +52-998-898-4312 from the rest of the world. If you are already in Cancun our local number is 898-4312 and if you are outside Cancun dial 01-998-898-4312.
What is the difference between the deluxe and the regular
Chichen Itza tour?
The deluxe tour is on a bus with a bathroom and newspapers
and magazines and a continental breakfast.
The regular tour is on a bus with air conditioning but no
bathroom and no newspapers, magazines or continental breakfast.
How long the drive is to the Chichen Itza Site?
The actual drive time to the site in the a bus is about 2 ½ hours.
How long do you stay at the site?
You will be at the Chichen Ruins 3 hours.
How long are you at Ik-Kil?
You will be at the Ik-Kil Cenote 45 minutes.
How far in
advance should the tour be booked?
When you know your vacation schedule we recommend you make
your tour reservations. This tour we recommend you reserve
one week in advance.
Can I reserve when I arrive in Cancun?
Yes just call from your Cancun hotel 898-4312 or 887-8069.
To call us from outside Cancun dial 01-998-898-4312. We do
recommend that you reserve in advance so that you get what
you want when you want. For this tour we recommend your reserve
1 week or more in advance.
What is your refund policy in the event I must cancel?
You may change any tour 24 hours or more before the departure
time and incur no penalty. You may cancel any tour up to 24
hours before departure time and only be charged a 5% credit
card charging fee. Tours canceled due to weather or by the
tour operator get a 100% refund.
How many people are on the bus?
The buses hold a maximum of 53 people.
Does the bus have a washroom?
The buses on the Chichen Itza Deluxe tour do have restrooms.
The buses on the Chichen Itza Regular tour do not have restrooms.
Do we get to swim at the Ik Kil cenote or sinkhole?
Yes. So bring your suit and a towel. Your time is limited
(45 minutes) but it is a great refreshing place to cool.
Can I climb to the top of the large pyramid in Chichen
Itza?
The large pyramid in Chichen Itza is called “El Castillo”
or “The Castle,” and NO you are no longer allowed
to climb it. There is a safety issue as so many people have
climbed the pyramid that the steps have been worn extremely
smooth. So in the interest of safety – since the steps
are extremely steep and extremely smooth – you will
not be allowed to climb to the top.
Do you have group discounts?
Yes. Groups begin with a few as 10 people so please ask.
How is your tour better than all the other tours you find
on the internet?
While Chichen Itza is the same regardless of the tour you
take, we pride ourselves on excellent service and experienced
guides that will make every effort to make your tour enjoyable.
What is on the buffet lunch ?
The lunch includes salads, breads, and Yucatan regional dishes of chicken and pork.
We are arriving by cruise ship in Cancun. Will we be able
to take this tour?
Please check the arrival time and departure time of your ship.
With that information you will be able decide if this tour
is for you. If the answer is “no” please allow
us to make other tour recommendations which will fit your
time schedule.
We are arriving by cruise ship in Playa del Carmen - Calica.
Will we be able to take this tour?
Please check the arrival time and departure time of your ship.
With that information you will be able decide if this tour
is for you. If the answer is “no” please allow
us to make other tour recommendations which will fit your
time schedule.
We are arriving by cruise ship in Cozumel. Will we be able
to take this tour?
Please check the arrival time and departure time of your ship.
With that information you will be able decide if this tour
is for you. If the answer is “no” please allow
us to make other tour recommendations which will fit your
time schedule. |
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