QUESTIONS ABOUT THE TOUR

My children are under the age of 6. Is this tour ok for them and how much does it cost?
Children under the age of 6 are free, and yes the show is appropriate for them. This is a family show and they will love it, it is one of the best in Cancun.

Does the boat go in rough waters?
No the tour actually takes place between Isla Mujeres and Cancun which is a very calm area as it is protected by Isla Mujeres and part of Cancun. You need not worry about getting sea sick, but if you like take some form of medication before you leave.

Is there is a dress code?
Yes! Very casual. As the temperature will be above 80 degrees most of the year, except in winter when it may be in the low 70’s you should dress casually, shorts and short sleeve shirts are fine most of the year for the guys, and casual tops and shorts or pants are fine for the ladies. In the winter months a sweater or wind breaker will feel nice.

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How do I know you have space available?
If you reserve 7 to 10 days in advance you have a 100% chance we have space for you. We recommend you send in your reservation, complete with your credit card information, and if space is not available we will call or email you with when space is available. So be sure to include your phone number on your reservation form.

Is it possible to make a reservation when I get to Cancun?
We do recommend you make your reservations as far in advance as possible so that you are sure to get the trip when you want to go. During the high season from January to August there are many times we have no space available 2-3 days in advance. To make your reservation once you arrive in Cancun call us at 898-4312. If you are outside Cancun call us at 01-998-898-4312, and from the states 1-800-860-5917.

What is your cancellation policy?
You can cancel any trip or tour up to 24 hours before departure and only pay a 5% administrative processing fee. If the trip or tour is cancelled by the operator you will receive a 100% refund or we will reschedule at your request. Click Here to see all Cancellation and Change Policy.

Is the pricing on the website correct?
Yes. The prices are accurate and complete meaning that there are no additional charges. Our guarantee is that you will not pay more than that published price on our website. At the end of the tour a tip is optional and is generally 10% - 15% of the price depending on how much you like the tour and the service provided.

I send in a reservation with my credit card and what happens?
Once you send a reservation we confirm that there is space available. Then we charge your card. We then put the confirmation number on a coupon or voucher and send it to you in an email. You print it and that is your paid receipt for the tour. You present the coupon at check in.

Should I send in my credit card with the reservation?
Yes because you have a much better chance of getting the tour the less time that goes by before the departure. If there is no space available we will not charge your credit card but advise when the tour is available closest to the date you want. If you send in a reservation form without a credit card number inquiring about availability then we respond, simply more time passes giving the tour more time to fill up. Again once you are ready to reserve it is best to send your reservation with a credit card. Please remember no reservation is made until we have payment via your credit card or by other means.

How can I check the status of my reservation?
It is our objective that you know what is happening with your reservation. We will send you an update if we are going to be than 48 hours getting you a response. If 48 hours has gone by and you have gotten no update or coupon please call 1-800-860-5917 from the USA and Canada or +52-998-898-4312 from the rest of the world. If you are already in Cancun our local number is 898-4312 and if you are outside Cancun dial 01-998-898-4312.